FAQ

We are committed to processing your orders with the utmost care. In general, the processing of your order takes 3 working days. Due to the success of our products, minor adjustments may be necessary during periods of high demand. Once your order has been shipped, you will receive an email with a tracking link to track your package. Delivery times are generally 3 to 5 working days. For domestic shipments and 7 to 10 working days for international shipments.

After placing your order, you will immediately receive a confirmation email with the details of your purchase. If you do not receive this email within an hour, check your spam folder or contact us via our contact form for help.

We will send you an email with a tracking link as soon as your order is shipped. This link will allow you to track the delivery of your package to your address. In the meantime, rest assured that your order is being processed with care and attention.

Since our products are very popular, it can happen that order processing takes a little longer during high demand periods. We will keep you informed by email if a slight deadline adjustment is necessary. We appreciate your patience and do everything possible to ensure that your order arrives quickly while maintaining our commitment to quality.

You can modify or cancel your order within 12 hours of confirmation, as long as it has not yet been shipped. Once the shipment is in progress, we can no longer make any changes. For any assistance, please contact us via our contact form.

We firmly believe in the quality of our products but if you are not completely satisfied, you can return the unopened and unused products in their original packaging within 14 days of receipt. The return costs are your responsibility, but our team is here to make this process as simple and efficient as possible. We are convinced that you will like our products, but your satisfaction is our top priority because we want you to be fully satisfied with your purchase.

Delivery costs are calculated according to your address and the weight of your order. These fees will be clearly indicated before the validation of your purchase. We also offer free shipping for orders over €80 of purchase to improve your shopping experience.

Yes, our products are formulated to suit all skin types, even the most sensitive. We use high-quality natural ingredients, carefully selected to offer effective results while respecting the health of your skin.

If you receive a damaged or incorrect product, please contact us immediately via our contact form by attaching a photo of the problem. We will quickly offer you a solution to correct the situation, whether it is a replacement or another adapted solution.

During periods of high demand, order processing may require a slight adjustment. We are committed to treating each order with care and keeping you informed by email of any potential adjustment. Your patience is greatly appreciated, and we do everything to ensure that every order is processed efficiently.

SILK SERENITY is synonymous with quality and excellence in skin care. Our products are created from rigorously selected natural ingredients to offer visible and sustainable results. We are proud of our commitment to quality and our ability to offer products that respect both your skin and the environment.

For any questions or assistance, please use our contact form available on our site. We are committed to responding to you within 24 working hours and providing you with the necessary support to ensure a pleasant shopping experience.